Rapipago, Argentina's leading extra-banking service, needed a way to manage and track deliveries across its vast network of kiosks and branches.
PROBLEM
No centralized order-management system existed. Deliveries were tracked in fragments — slowing operations, hiding status from clients, and making transparency impossible at scale.
SOLUTION
A delivery-tracking platform designed and developed from scratch, giving each user role a purpose-built way to manage and monitor deliveries in real time — on one shared source of truth.
Pain points solved
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Who is who? We started with stakeholder workshops and user interviews to map workflows across six roles — before committing to a single screen.
PROCESS
- Conducted in-depth stakeholder interviews for each role.
- Identified user stories from real workflows and challenges.
OUTCOME
A clear set of user stories and role-based requirements that defined the MVP scope.
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USER STORY EXAMPLE
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We designed streamlined flows connecting all user types.
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We designed user flows for every task each user needed to complete.
Low-fidelity wireframes focused on dashboards and delivery flows, refined through continuous stakeholder feedback — keeping the UX simple against real operational complexity.
The final design system reflected Rapipago's visual identity, with a clean, minimal interface built to support multiple user types.
ADMIN DASHBOARD
Manage users, tariffs, flows, branches.
CASHIER PORTAL
Scan and update order statuses.
CLIENT PORTAL
Upload and track deliveries
SUPPLY PORTAL
Confirm and ship orders
AGENT PORTAL
Monitor flows, manage branches
We designed smooth, role-based interactions that supported real-world operations while solving critical technical and usability challenges.
KEY INTERACTIONS
- Real-time status updates.
- Barcode scanning for fast cashier processing.
- Clear handoff between Client → Supplier → Agent → Cashier.
CHALLENGES SOLVED
- Scanning at scale → integrated seamless barcode scanning to avoid manual errors.
- Real-time sync → updates instantly reflected across roles.
- Scope creep → managed through stakeholder alignment and iteration.
Close collaboration across all teams ensured a smooth process.
PROCESS
- Regular syncs with PM & PO.
- Iterative reviews with developers for feasibility.
- Stakeholder checkpoints to validate flows.
- Scalable design library prepared for future iterations.
The MVP delivered a significant improvement in transparency and traceability of deliveries across branches.
OUTCOMES
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Designing this platform from scratch highlighted the value of flexibility and iteration.
KEY LEARNINGS
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NEXT PROJECT
marketplace poc →
From an empty repo to a live two-sided marketplace in 3 weeks.